Match Day Ticket Office Assistants

Match Day Ticket Office Assistants


Pay - £12.50 per hour

Hours – 12:30pm to 3.30pm for a weekend game, and 5:15pm to 8:15pm for midweek matches.

Benefits – free staff parking, watch the match afterwards, great work environment, great sporting career development, annual leave and more.

Location – Peterborough United Stadium


To work within a busy, friendly team every matchday providing excellent customer service to our supporters face to face and on the telephone.


The role requires our Ticket Office Assistants to work Saturdays 12:30pm to 3.30pm and/or mid week 5:00pm to 8:00pm for midweek matches. Subject to seating availability you also get to watch the match afterwards!


Main Duties


  • To serve supporters in person and on the phone, selling tickets, season tickets ensuring a fast and effective customer experience
  • Work in the ticket collection points
  • Handle all customer enquiries professionally and promptly
  • Advise supporters of matches on sale, and any other products as required
  • Ensure up to date records are recorded and inputted at source
  • Identify and execute all sales and upselling opportunities
  • Work effectively and positively with other members of staff


About you:


  • Significant experience of using computers and IT, training will be given for our in-house system
  • Experience of working in a customer facing role
  • Excellent customer service skills
  • Able to work with a high level of accuracy and attention to detail.
  • Able to work under pressure and when its really busy!
  • Great team player and helpful to the team
  • Well-presented and professional
  • Naturally positive and enthusiastic you will have a passion for making sure our fans and customers have a great PUFC experience!


HOW TO APPLY: Please send a CV and supporting covering letter to


CLOSING DATE: Friday 17th March 2023