Posh+ Support & FAQs
If you encounter any problems with our Posh+ service and our FAQ cannot help, please contact firstname.lastname@example.org for content and technical-related issues and for user and login support queries.
WHAT GAMES CAN I WATCH ON POSH+?
In line with the welcome return of supporters to stadiums, broadcast rules have reverted back to standard regulations, meaning limited streaming is available domestically.
Saturday afternoon fixtures not selected for television broadcast, alongside Friday and Sunday fixtures, are permitted to be broadcast on Posh+ - outside of the UK and Ireland, Channel Islands, and Isle of Man.
Live audio commentary will be available in these territories.
Midweek fixtures not selected for television broadcast are permitted to be streamed live, and worldwide, on Posh+, as are Bank Holiday fixtures.
When a fixture is selected for broadcast by television partners such as Sky Sports, it becomes unavailable to Posh+ subscribers, in both domestic and international territories. In this event, supporters are advised to check local listings to see where the game is available to watch.
If there is not a pay-per-view match pass available on the 'packages' page on our website, this means that it is not available in your territory. However, audio match passes are available for every competitive fixture, both in the UK and overseas.
Please note that there is no season card holder access to streaming.
HOW DO I VIEW MATCHES ON POSH+?
Matches outside of the Saturday 3pm watershed during the 2021/22 season will be available on a pay-per-view basis at £10 per game.
Please note, Posh+ is unable to stream any fixture domestically or internationally that has been selected for exclusive Sky Sports broadcast (this excludes Red Button fixtures).
On match days visit the LIVE streaming page at www.theposh.com/video/live
IS POSH+ THE SAME AS IFOLLOW?
The football club has opted out of the iFollow platform to pursue and protect our own commercial interests as well as to enhance the services and content for supporters.
WILL CONTENT STILL BE AVAILABLE ON YOUTUBE?
The club’s official YouTube channel will continue to operate with all existing content remaining on the channel.
As we launch Posh+, full videos will initially only be available on our platform with short trailer videos available on YouTube. Some full videos will be available on YouTube later than on Posh+.
HOW WAS THE PRICE DECIDED?
In correlation with the iFollow platform, we have matched their pricing.
WHAT DO I NEED ON MY PC/MAC IN ORDER TO VIEW POSH+?
Posh+ is accessible on almost every modern browser, except Internet Explorer, and you will need a stable broadband internet connection to watch our content.
If viewing on your desktop Windows or Mac, and you experience problems, please check that you have the latest version of the browser installed.
If you are using Google Chrome please allow for all plug-ins to be installed and restart the browser.
CAN I CAST MY STREAM TO MY SMART TV?
Casting is prohibited by EFL regulations. Smart TV browsers are not supported but may work.
Game consoles/Amazon Fire Sticks or other third-party devices also are not supported.
We are not held responsible if you experience issues with the streams on unsupported devices even if they have worked previously.
DOES POSH+ WORK ON MOBILE?
Yes, Posh+ is available on most mobile iOS devices although we advise you update your phone to the latest release to achieve the best results.
In addition, we cannot guarantee the quality of the streaming on GPRS, 3G or LTE and therefore recommend using wi-fi for an optimal viewing experience. 4G and 5G will provide a good viewing experience, but costs may incur so please check with your mobile provider first.
I'VE FORGOTTEN MY USERNAME/PASSWORD, WHAT SHOULD I DO?
If you've forgotten your username and/or password then please select login and click on forgotten password.
If you encounter further problems please contact customer services at email@example.com
I'M HAVING TROUBLE SIGNING UP, WHAT SHOULD I DO?
Please try signing up with an alternative email address or contact firstname.lastname@example.org for further advice or questions.
If you have registered but have not yet received the confirmation email, please contact email@example.com and a member of the team will be able to help.
WHY IS THE VIDEO BUFFERING OR REGULARLY FREEZING?
This could be a result of a poor internet connection and we recommend checking your connectivity.
If you continue to experience this problem visit http://www.speedtest.net to check whether your device can support our content.
WHY AM I NOT RECEIVING LIVE CONTENT AND COMMENTARY?
If you are receiving a ‘media not found’ message, please alert firstname.lastname@example.org
CAN I DOWNLOAD/EMBED AND USE POSH+ CONTENT?
Posh+ does not allow illegal streaming, downloading or embedding of content on 3rd party sites.
HOW DO I CANCEL MY SUBSCRIPTION?
To cancel, please email email@example.com with your cancellation request. Please be advised that 10 working days' notice is required for cancellation on this product, cancellation within this period may result in your being charged for the next period.
WHY DO I RECEIVE AN 'UNAUTHORISED COUNTRY' MESSAGE WHEN TRYING TO ACCESS LIVE VIDEO?
Games are available in line with the geo-restrictions set out.
If you receive this message, the game is not available in your country or territory.
If you’re outside the UK on holiday or work and trying to access the stream via mobile data (3G/4G/5G), your IP address is still registered as being in the UK despite roaming due to the way roaming mobile service works. Connecting to a local WiFi network should solve this.
I'M STUCK IN A LOGIN LOOP OR WHEN I CLICK PLAY THE WEBSITE DOES NOTHING.
Please ensure that your web browser cookies are set to ‘allowed' in your privacy and security settings. If you fail to do this, it may mean that you are unable to log-in and access the stream.
Safari Users – Versions of Safari from 13.1 onwards have cross-domain tracking disabled – this must be enabled for the login system to work. If this is not enabled, you may get stuck in a login loop.
Instructions on how to do this are here.