Ticket Purchase Policy
Peterborough United accepts several methods of payment to accommodate your needs. We accept Visa Credit, Visa Debit, MasterCard, Maestro and Solo.
There are three ways to purchase tickets for events at the Weston Homes Stadium - online via www.theposhtickets.com, via the Ticketmaster hotline 0844 847 1934 and at the Box Office in person.
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with Peterborough United whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Peterborough United will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Convenience Charges and Order Processing Fees
Tickets purchased on theposhtickets.com carry no booking fees. Tickets purchased through the Ticketmaster hotline are typically subject to a per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. The purchaser is able to purchase tickets directly from the Box Office without paying these convenience or postage fees.
Number of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on theposhtickets.com, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.
Cancelled and Postponed Events
Occasionally, events are cancelled or postponed. Should this occur, please check our website www.theposh.com for refund information or telephone 01733 563947. If the event was postponed, tickets are usually valid on the rescheduled date. Please check before attending the rescheduled event.
Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Peterborough United will happily refund tickets at face value paid (or, if a discounted ticket, then instead the discounted ticket price paid) if the Box Office is contacted BEFORE the event. Requests for refunds after an event will be at the sole discretion of the Box Office. In no event will delivery charges or any other amounts be refunded.
If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Peterborough United will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Peterborough United will attempt to contact you, using the information provided at the time of purchase.
We offer Royal Mail 1st Class delivery for UK Mainland orders. The option of collection is also available. Collection is from the Box Office during normal office hours. On a matchday, tickets for collection will be from the Ticket Collection Booth (located adjacent to the Box Office) from approximately an hour and a half before kick-off. Tickets purchased after 3pm on a Wednesday (for a Saturday match) will automatically be held for collection.
Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this website or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then Peterborough United will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other Peterborough United operated system.
Multiple Browser Windows
When ordering tickets online with theposhtickets.com, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets.
Limitation of Liability
Footballs may fly into the spectator areas during a match, resulting in injury. Stay alert at all times before, during and after a match. If struck, immediately ask a steward for directions to a medical station. You voluntarily assume all risks and danger incidental to the event for which the ticket is issued, whether occurring before, during or after the event, and you waive any claims for personal injury or death against Peterborough United, management, facility, league and participants on behalf of yourself and any accompanying minor. You bear all risks of inclement weather. Event date and time are subject to change.
License; Ejection and Cancellation; No Redemption Value
Peterborough United reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Stadium rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.
Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to Peterborough United to utilise your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after match) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorisation from, or compensation to, you or anyone acting on your behalf. In conformance with some local requirements or certain facility rules, alcoholic beverages, illegal drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles and containers of any kind may not be brought into the stadium.
You Are Subject to Search
You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the stadium, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. In addition, Peterborough United reserves the right to restrict or deny ticket purchasing privileges to anyone that Peterborough United determines to be, or has been, in violation of this policy. Because Peterborough United does not guarantee the authenticity of tickets purchased from any non-authorised third party reseller (such as brokers or individuals), Peterborough United recommends that you purchase tickets directly through Peterborough United, authorised partners or from the venue box office to ensure ticket authenticity. Tickets may not be used for advertising, promotions, contests or sweepstakes, unless formal written authorisation is given by Peterborough United, provided that even if such consent is obtained, any use of Peterborough United's trademarks and other intellectual property is subject to Peterborough United's consent.
Terms & Conditions
1. Tickets are sold subject to the following terms and conditions: The ticket(s) is/are issued subject to the rules and regulations of FIFA, EUFA, The Football Association, The FA Premier League and The Football League in respect of the relevant competition and Peterborough United Football Club ground regulations.
2. No person may bring into the ground or use within the ground any equipment, which is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to any match, or the ground.
3. Mobile telephones are permitted within the ground, provided that they are used for Personal and Private use only.
4. Any person wishing to obtain a refund on a match ticket must ensure the ticket is in the possession of the Ticket Office no later than 24 hours prior to kick-off. Any refund will be at the sole discretion of the Club's management.
5. Peterborough Football Club accepts no responsibility to replace lost damaged or stolen tickets.
6. The price of the ticket(s) will not be returned to the holder in any circumstances if the Match has to be abandoned. It is not valid for a replay of a match started and later abandoned.
7. The club accepts no responsibility whatsoever if the seat to which this ticket refers to is affected by adverse weather conditions.
8. The acceptance of the ticket(s) implies full recognition of these conditions by the holder.